After hours answering service for contractors
The call that comes in while you are under a sink, on a roof, or asleep. It picks up, works out whether this is an emergency or a quote request, and either reaches you now or has it waiting in the morning.
You cannot answer the phone with both hands in a wall.
Home services has a structural problem no amount of discipline fixes: the hours you are most reachable are the hours you are not working, and the hours the phone rings hardest are the hours your hands are full. Emergency work makes it worse, because an emergency caller will not wait. They will phone three companies in six minutes and go with whoever answers.
The call arrives mid-job and goes to voicemail nobody checks until eight.
Emergency callers do not leave messages. They keep dialling until someone picks up.
Quote requests pile up unqualified, so half of them were never worth the drive.
Emergency, bookable, or not worth the truck.
Emergency, right now
Your definition, per trade. No heat, no power, water coming through a ceiling. It reaches you or whoever is on call, immediately, with the address and the situation.
Bookable, straight in
Standard jobs get scheduled against your real availability while the caller is still on the phone, which is when they are most likely to commit.
Needs scoping
Bigger work gets its details captured, photographs requested where useful, and lands in your queue priced-ready rather than as a name and a number.
Not a fit
Out of area, out of trade, or a tyre-kicker gets handled politely without spending your evening on it.
Straight answers.
That is the main thing it does. You define what counts as an emergency for your trade, a burst pipe or no heat in January or a dead panel, and those reach a person immediately. A kitchen remodel enquiry at 11pm waits until morning.
For straightforward job types, yes, within the availability rules you set. For anything needing a site visit to scope, it captures the details and flags it for a person to price.
It handles Spanish. In this market that is not a nice extra, it is a large share of inbound calls, and sending those callers to an English voicemail is the same as not answering.
Usually the opposite. A two-person crew is on a roof or under a sink most of the day, which is exactly when the phone rings and nobody can reach it.
Call it yourself and try to sound like a panicking homeowner.
We hand you a live line configured for your trade. Throw your worst call at it and listen back before you decide anything.